For existing customers: How to switch to the new $40 4Gb/month plan (with pictures)
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10-25-2016 02:41 PM - edited 01-04-2022 03:43 PM
Official response from Public Mobile:
Future dated rate plan change:
- We have existing customers who have future dated rate plan changes to get the promotional plan and, in some cases, the change is not sticking. We are aware of the issue and we are committed to ensuring the plan change is honored for you if you in fact had chosen a future dated rate plan change. This will also take us some time to catch up on so please bear with us.
Step 1: Log in to your self serve account
Step 2: Select Change plan option
Step 3: Select the plan as the picture showing below and click "Change on next renewal date"
WALA all done.
As @daredogg mentioned this promo ends on November 20th 2016 please make the switch before then.
(image from https://twitter.com/fallout)
Attention If you are one of the lucky ones that are having trouble switch over to the new plan.
Please send a private message to one (not all just one) of the community moderators ( @Shazia_K @Mary_M @Saray_O @Caroline_D ) with your phone number and the plan you tried to switch to, they will get you sorted.
Remember patient is a virtue.
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11-16-2016 06:09 PM
@morphine back to work? oh no! 😉
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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11-16-2016 06:08 PM
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11-16-2016 06:03 PM
Sorry about that!
Can you reboot your phone please? you should be back in business 😉
Thanks,
Shazia
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11-16-2016 05:55 PM
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11-16-2016 05:39 PM
do you still get cell service?
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11-16-2016 03:21 PM
my plan didn't switch on renewal, could someone please help.
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11-16-2016 01:35 PM
hopefully @Shazia_K can help us soon..
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11-16-2016 01:24 PM
Mine is the same.
$120 went in yesterday, via Auto-renew to my VISA, and now nothing is in my account, and no cell service.
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11-16-2016 01:05 PM
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11-16-2016 12:57 PM
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11-16-2016 12:54 PM - edited 11-16-2016 12:54 PM
@Rockdaddy22 what are you saying here?
PM already charged my card $120 with the auto renew for the next 90 days. If I put another $120 right now in my account my cell service will be restored?
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11-16-2016 11:04 AM
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11-16-2016 10:59 AM
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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11-16-2016 10:55 AM
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11-16-2016 10:53 AM
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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11-16-2016 10:34 AM
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11-16-2016 10:25 AM
Well, my top up was in my account last night, and now it's mysteriously gone.
$0 showing.
Not sure I want to add more money again before this gets sorted out.
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11-16-2016 10:21 AM
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11-16-2016 10:20 AM
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11-16-2016 10:14 AM
So now I am not only still without my personal/work cell phone (approaching 24 hours), but the money charged to my credit card yesterday has now disappeared out of my Public Mobile account.
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11-15-2016 08:36 PM
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11-15-2016 08:32 PM
Ok so now I understand the frustration.
My plan suppose to "auto renew" yesterday to the new promo plan but it did NOT work and now I have no cell service.
I've messaged a moderator hopefully it won't be down for too long.
Judging by all these complains I believe it’s safe to assume the “change plan on renewal date” function is NOT working properly and you will lose cell service on renewal date.
As a computer programmer I know glitch happens all the time (how did this pass alpha & beta testing and went into production is beyond me), but I wish PM would at least let the end users know this is happening instead of find it out this way.
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11-15-2016 05:54 PM
@boblazaar if you initiated a plan change on renewal date before November 21st (when promo will be done), and it doesn't go through, PM will still honour the 12GB plan. You still have service, so a moderator will make the account adjustment when they're able to.
There is a glitch in the system that doesn't allow the plan to change properly. I sure hope PM will resolve this issue soon because all the plan changes are going to fail, and then it'll be the moderators who will have to make the adjustment.
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11-15-2016 03:47 PM
Was simple, to setup...BUT more imprtantly it didn't work. Set the plan to change on renewal and come renewal da...Still on the 6 gig plan.
3 PM's still not answered.
So in a nutshell, the switch went very poorly. Leaves me VERY SKEPTICAL that my 2nd line will renew properly (acept the future change) in Jan and then it will be too late.
Shame, I guess the old saying about something being too good to be true...
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11-15-2016 02:59 PM
@morphine I wish PM would make this info more easily available! I'll do this from now on as well, to avoid losing my service... all over a glitch in system billing.
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11-15-2016 01:19 PM
Shoot, I wish I had known about this issue.
My plan "autorenewed" today to the Fall Promo and of course it didn't work.
Now no cell service unfortunately.
Messaged a mod, hopefully won't be down and out for too long.
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11-14-2016 07:52 PM
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11-14-2016 06:58 PM - edited 11-14-2016 07:27 PM
@Rockdaddy22 Ok, I just did it. All seems to be working great. Thanks.
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11-14-2016 06:55 PM
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11-14-2016 06:55 PM