Fed up!

[Ac56]

Locked out after entering correct password. Reset password....still can't get in. 
I hate that there is no chat available. I need to buy a travel plan now.

[ilikepubmobile]

Good luck!

[RossN]

@Ac56 

hi if you are having that many issues you need to contact a customer service agent they will help reset account 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[dust2dust]

That's all kinds of trouble. Another access method is the chatbot. Start it and then say you're a customer and then sign in and then manage your account. See if your credentials work there.

[Ac56]

Thank you. I'll try that tomorrow if I still can't get in. 

[esjliv]

Some Roaming Addons you are looking for may be available to purchase through calling 611 on your device @Ac56 . But it is really best to do this through My Account, is my thoughts.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

[Outdoorsman]

@Ac56 hi you can dial*611 follow the prompts you can purchase one that way also 

[Ac56]

I have three accounts. I'm locked out of all of them. 

[Ac56]

Yes. We're traveling to US tomorrow 

[Alexandf]

@Ac56 

trying different browser,open incognito mode,clear cache,cookie,

 no travel plan, but you can buying add-ons for US only.

[dust2dust]

Try a different browser or device or use private mode. What do you mean travel plan? Do you mean one of the roaming add-ons offered here?