Faulty SIM, can’t access self-serve

[yushi96]

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel the old plan, since it is on autopay. How do I do this? 

[yushi96]

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@ShawnC13 wrote:

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@yushi96 wrote:

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel the old plan, since it is on autopay. How do I do this? 

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If you could not create an account in self serve how did you set up autopay or did you activate in a retail location?  I haven't gone through a retail activation so I am not sure how it works with activating an account and the self serve setup I thought they had to be at the same time.

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Yes, I activated it at Walmart. 

[yushi96]

I paid the full price again. 

[yushi96]

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@will13am wrote:

@yushi96, do you need to keep the phone number that resides in the first account?  If so you should discuss with the moderator team how they might be able to best assist with merging things so that you are not out of pocket and losing a phone number that you might want to keep. 

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No, I don’t need to keep the phone number, I have a new one now. I just need to cancel the first plan. 

[ShawnC13]

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@yushi96 wrote:

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel the old plan, since it is on autopay. How do I do this? 

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If you could not create an account in self serve how did you set up autopay or did you activate in a retail location?  I haven't gone through a retail activation so I am not sure how it works with activating an account and the self serve setup I thought they had to be at the same time.

[RobertQc]

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@yushi96 wrote:

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel the old plan, since it is on autopay. How do I do this? 

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Because this is a prepaid service all that is required is to stop paying. There is no need to cancel anything. If auto pay is enabled you want to disable auto pay. As long as you do not have Auto-Pay enabled and do not manually make a payment for 90 days it will be removed, the account is PERMANENTLY DEACTIVATED, Deleted, SIM DEAD, ALL Add-Ons, Positive Balances, PM # Forfeited.

[will13am]

@yushi96, do you need to keep the phone number that resides in the first account?  If so you should discuss with the moderator team how they might be able to best assist with merging things so that you are not out of pocket and losing a phone number that you might want to keep. 

[krazykiwi]

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@yushi96 wrote:

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel the old plan, since it is on autopay. How do I do this? 

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Before you contact the Mods, did you receive the second sim as a replacement or did you pay  the full price again?

[krazykiwi]

Before doing anything I would contact the Mods.

Maybe they will have a show of faith and credit your second account with the funds from the first? No guarantee but worth a try. Include a detail explanation and include the info from the first sim.

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