Refund on unused account funds

[rodjames]

Hi I just ported my number off Public Mobile to another provider.  There was 21$ left in my account, and as soon as I ported I am not unable to access selfserve.

How do I get this 21$ back?  I'm not about giving money away for nothing.

Thanks,

Rod

[rodjames]

It was a good run either way 🙂 Nothing bad against PM, just got a veterans discount on a new plan I couldn't turn down (it's got 5g lol)

[hTideGnow]

HI @rodjames   Sorry, prepaid is prepaid  and no partial refund  😞  

Hope you have a Happy new Big Red life   🙂

[rodjames]

Thanks for the replies, I'm just gonna write it off.  If it was more than 20$ I would probably bother.  But no I moved to the big red guy, so it's gone.

[Spudster]

@rodjames 

I'll probably get 'called out' for this, but IF you've moved to TELUS or Koodo, you might have a chance to capture this 'credit' if you reach a nice Customer Service Representative there.  (this is because TELUS is the parent company of Koodo & Public Mobile)

But I wouldn't hold your breath...

[JL9]

Yeah it is lost unfortunately. You used to be able to transfer it over to another PM account but that isn't an option anymore either

[Yummy]

There is no refund at PM if you are closing your account.

Porting out closes your account.

[rodjames]

Oops

[NDesai · Accepted solution]

@rodjames That is right. As soon as you port out your number, your account is deactivated. You should've contacted them first about the remaining balance. I believe there is nothing they can do now.