Failed activation

[Viv7]

Ive tried activating 6 times and they all failed. Ive already been charged, will this be fixed or can I cancel and get my money back? 

[Naterator]

Same issue for me probably system being overloaded as people jumping on last minute deal. Look like only support is to message Csagent as last reply sent link. Not great but will have to wait and see.

[hTideGnow]

hi @Viv7 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage