I've already sent a message over to CS_Agent, however no response for a day. Is there anyone that can assist? Unable to receive incoming texts or calls at all.
eSim, and I did reply yes to the text message I got.
What kind of sim you are using, eSIM or Physical sim, by the way, can you confirm you have already finished the porting out from you previous provider?
Are you able to dial and text out?
Then you have a stuck port. I will private message you the Telus team porting number. Check your private inbox. (envelop on upper right corner of web page)