Failed Account Access

[bpub0618]

I am stuck in an endless loop trying to log into my account to change my subscription plan. I am always asked to "resume activation" when I am a longstanding user. Can't get past the new user onboarding screens.

[bpub0618]

Thanks for the lead in the right direction! Bpub0618

[softech · Accepted solution]

@bpub0618 

That error indicates your email login is not current linked with a PM's My Account.  No worries, easy fix for PM and you just need to engage them by direct message

Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there