Existing Account Information Lost After Changing Email Address

[DaleB12345]

After changing my email address. When I login using the new email address. The account does not know about my existing subscription. It want me to select an new subscription.

[CSA_PM]

Hello @ DaleB12345,

An agent replied to you yesterday and is waiting for your response. Please check at this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[DaleB12345]

No reply from CS_agent

[DaleB12345]

No, I can not login with the old email. Created a ticket

[hTideGnow]

@DaleB12345 

can you still login using the old email address? 

if not, ask PM agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage