Every time I try to Activate / Register it yields ERROR SCREEN (404 etc)

[Garbanzo]

hi People,

I've tried twice, yesterday & today to Activate my SIM CARD,

transfer my phone # and choose a plan.  Once I get all the into in,

and press "continue" ... it goes to a SERVER ERROR screen (404 - File or Directory not found).

yesterday I tried on my older Mac 10.11.6 / Firefox 78.4.
today I tried on my newer Macbook pro: 10.14.6 / Safari 13.1.2

I have no trouble on either system visiting any website, doing secure transactions etc.  Please advise.

Thanks!

[Gregmt]

Are you getting the same error message each time you try and activate? 

[cavemantoronto]

@Gregmt A sim card number typed wrong doesn't make the site say server error. It won't leave the first page with wrong sim card number.

[Gregmt]

I know this maybe a long shot, but have you checked that  you have entered the SIM card correctly? The digits have to be exact as on the card. 

Are there any areas in the fields of the page highlighted in red when you get the error message? If so try retyping the info in those red fields. 

[kselmak]

Try retail team assistance

They are available 9-5 est though

https://chat.telus.com/chat/publicmobile/chat-pm.html 

Welcome to Publicmobile

[benfatto]

@Garbanzo  Not sure where exactly in the activation procedure you stopped. But suggest you check your credit card for any charges to PM. If so, better to not pay again but await the moderators. 
Consider getting the TextNow app as backup for free calling/texting over wifi. 

[RosieR]

@Jb456 you posted before me, so I edited my post to use your link.

[Jb456]

@Garbanzo  Also if you're still having issues with errors. I suggest you download the Chrome browser on your Mac via the app store.

[Jb456]

@RosieR  in this case the OP does not have to click the chat bubble and at this time he shouldn't have to open a ticket for PM.

PM offers live chat with a real agent for activations.  The live chat pops up for example if you're on the plans page.

 

That is a different button then the chat bubble in forums that bring you to Simon the fake chat bot.

It brings you to a different chat where you actually speak to a real human. 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[RosieR]

---

@Garbanzo wrote:

sorry, but this really ridiculous.

I tried contacting the chat agent (again).

he tells me to go to "simon" help, and type "Ticket".

"ticket" takes me nowhere but back to "general inquires" which

sends me in a circle back  here.

no help. no nothing. your website is screwed, because it keeps yielding "SERVER ERROR". No human being to help. What kind of ridiculous, dysfunctional webpage service is this?

---

@Garbanzo 

Two ways to contact the moderators:

• Faster way – Click the chat bubble at the bottom right of the page or go to this link

  https://widget.telus.tiia.ai/publicmobile/publicmobile.html, type “port request" >> Contact moderator >> Click here to submit a ticket!

• Slower way – Send a private message to the Moderators_Team here.  You have to be logged in to your Community account for the link to work. 

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators.  Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply. 

[Jb456]

@Garbanzo  are you clicking the right link?

The chat box on bottom right of these pages does bring you to Simon the chat bot.

 

Don't click that.

You have to click this link below

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

It should bring you to this page like in screenshot.

 

[Garbanzo]

sorry, but this really ridiculous.

I tried contacting the chat agent (again).

he tells me to go to "simon" help, and type "Ticket".

"ticket" takes me nowhere but back to "general inquires" which

sends me in a circle back  here.

no help. no nothing. your website is screwed, because it keeps yielding "SERVER ERROR". No human being to help. What kind of ridiculous, dysfunctional webpage service is this?

[RosieR]

---

@Garbanzo wrote:

hi People,

I've tried twice, yesterday & today to Activate my SIM CARD,

transfer my phone # and choose a plan.  Once I get all the into in,

and press "continue" ... it goes to a SERVER ERROR screen (404 - File or Directory not found).

yesterday I tried on my older Mac 10.11.6 / Firefox 78.4.
today I tried on my newer Macbook pro: 10.14.6 / Safari 13.1.2

I have no trouble on either system visiting any website, doing secure transactions etc.  Please advise.

Thanks!

---

Hi @Garbanzo sorry to hear you are having trouble activating your sim card.  After 3 tries you are locked out.  Clear your browing data, cache and cookies. and give it another try in an hour.  https://selfserve.publicmobile.ca/self-registration/     

https://activate.publicmobile.ca/   

Go here for Live Chat Activation Assistance using the link provided by @Jb456 above.  Please note their hours of operation.

Hours of Operation: 8:00am - 5:00pm PST / 11:00AM - 8:00PM EST

Welcome to Public Mobile!  

[Jb456]

@Garbanzo 

Safari sometimes has issues unfortunately.

If your clear your cookies / history and try incognito browser on Chrome it should work.

However PM does offer a live chat for activation assistance. You can contact them at link below.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Don't forget to use to use a referral code for a $10 signup bonus.

Welcome to Public Mobile 🙂