Esim to physical sim

[retta4284]

I had an estim on my account but the physical bought the physical SIM card and then I changed it in my account where it says change card said it was successful put the SIM card in my phone and it's not working does anyone have any ideas on what's going on and how I can fix this

[slusagm]

Make sure you disable the old PM eSIM 

And make sure the physical sim shows enabled and set as Primary.  Reboot phone and Reset Network Settings 

If issue persists, ask PM to help. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )