hi @JustinCleaver
Fisrt, make sure your old physical sim card is removed , or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular
On the same Sim card Manager, or Settings->Cellular screen, check if Public Mobile esim is there. If it is , make sure it is set with label: Primary and enabled (or Turn on this line is enabled), then Reboot your phone and Reset Network settings
if that does not help, ask support agent to check. Please use submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Remember CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
