Esim activation

[Posa]

My esim didn't activate and I don't have a phone number for 2 days. When I try to log in to the app, it send a verification code to my cellphone which is not activated so I can not log in to the app either.

[Chalupa_Batman]

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@Posa wrote:

I don't have any option to chose the sim card. I tried to activate the esim and didn't work. on my setting I can not change the sim, it's gray and I can not choose it.

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I think it's greyed out is because it's not registered yet. Try my suggestion below and if it doesn't work, create a ticket.

[Posa]

I don't have any option to chose the sim card. I tried to activate the esim and didn't work. on my setting I can not change the sim, it's gray and I can not choose it.

[Chalupa_Batman]

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@Posa wrote:

My esim didn't activate and I don't have a phone number for 2 days. When I try to log in to the app, it send a verification code to my cellphone which is not activated so I can not log in to the app either.

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Hello @Posa 

First, go into your settings (Cellular) and make sure the Public Mobile SIM card is selected as Primary. Then reboot. Then if the code doesn't send to your phone, click on "Didn't get Code" and there SHOULD be an option to send to your email. If that option isn't there, then please reach out to a CS Agent for a new eSIM.

Send a private message to a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

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