Esim Transfer not working

[BlackRaven]

Need Help!

Received Error message

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided."

After replying Yes to my previous carrier, is there an easy way to fix it? 

[BKNS27 · Accepted solution]

@BlackRaven 

The PM website and app is under maintenance right now so you can’t do anything tonight as staff are off until 9:00am and website/app should be up and running.

Try rebooting your phone by powering off then back on.

If that didn’t work, it could be a provisional/backend issue with your SIM so you need to private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

They will pm you back in the morning.