Error when transferring number

[MaxSha]

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID

Could someone give me the porting department phone number?

Thanks!

[MaxSha]

Solved

[h_sy]

If you're having trouble, you can reach out to their support
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@MaxSha 

There is a number to call to talk to live support,  you can provide them the old carrier account number and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed