Error porting out from fizz

[Jcao1225]

Hi, 

I got a message that says my transfer has trouble due to an incorrect account number.

i added 4 zeros to my account number. What should I do thanks 

[Jcao1225]

thanks! im calling the number and messaged CS_agent.. it's weird to receive that imcomplete text message. i thought i did everything correctly

[hTideGnow · Accepted solution]

hi @Jcao1225 

if you add 4 zeros to the front of the account number, that should be correct

but anyway,   PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage