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lorvar
Good Citizen / Bon Citoyen

I've been getting this all day with my phone after trying to send a text reply. I've restarted my phone 3 separate times just to get it to work again. Calls also don't go out during this error. Reset network didn't work. Only restarting the phone temporarily fixes it. 

14 REPLIES 14

lorvar
Good Citizen / Bon Citoyen

Seems like it's working today. Thank you everyone. Just strange.


@lorvar wrote:

I've tried with three phones. Samsung. 


You have tried your sim card in 3 phones?

Or, you have 3 accounts with Samsung phones doing the same message?

I think you mean the first one...

 

Try a soft reset your device:

  1. To reboot your device, press and hold the power button and the volume down button on the side of your device until the screen turns off.
  2. Your device will automatically reboot.

@lorvar 

told your people to do rebooting device,

 

contact support team by private message CS_Agent  to check it out your account.

lorvar
Good Citizen / Bon Citoyen

I've done all this. I have people messaging me through other apps saying they are getting a network error message when trying to call me. Very frustrating that this happens out of nowhere.

 

@lorvar 

  • turn off device take out SIM card and inserted back and turn on,
  • Airplane Mode on/off
  • go to your text app clear cache/clear data,
  • updated version of Messages app,

 

  • Check if you need to specify a country code (e.g) add  +1 or  in front of area code

 

  • if sending MMS messages

Ensure that you have a data mobile connection is on,

  • check your software ios update,

still not working tried this

and rebooting device.

lorvar
Good Citizen / Bon Citoyen

I've tried with three phones. Samsung. 

lorvar
Good Citizen / Bon Citoyen

It's with all numbers. It cuts  my ability to call out also. 

Timer
Mayor / Maire

@lorvar 

Check the status of service outages

 

what brand your device.

HI @lorvar   is that an issue with one particular number?  can you try to text to others?

 

And are you just replying ?  try to create a new one and start texting on the new one and see


@lorvar wrote:

I'm in the same location as always. Home. 


There could be a local network issue.  Doing some online searching it seems like this is a network related error.

lorvar
Good Citizen / Bon Citoyen

I'm in the same location as always. Home. 

lorvar
Good Citizen / Bon Citoyen

Nope, I've had the same number for 14 years and been with Public for 4 years. 

hTideGnow
Mayor / Maire

HI @lorvar   you got the same error from different places? or so far you are getting it from the same place?  Not sure if it is network issue

 

try to clear the cache as well

Timer
Mayor / Maire

@lorvar 

you activated new line with new number or port old number in here.

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