Emails

[Butterfly4rw1]

I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?

[esjliv]

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@Butterfly4rw1 wrote:

I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?

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@Butterfly4rw1  - if you are talking about communication emails from Telus/Koodo/Public Mobile.

And, like @dust2dust mentions, account emails, you can contact moderators...but they are now called Customer Support Agents (CSA).

Methods to reach CSA found here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

Otherwise, @Meow as you covered for the Community emails you may be receiving. 

[dust2dust]

If it's account emails and not community emails then click on the chatbot link at the bottom to contact the support people.

[JL9]

I had this for a bit as well - and just updated the page that @Meow has attached. That should do the trick

[Meow]

Check My Settings (for Community language):