Email no longer valid

[esaad86]

My aunt created a public mobile account which she has been using for a few years but the email she registered with is no longer working. Is there a way to transfer her account to a new email address and setup a new login to control her account so she doesn't lose her number?

[computergeek541]

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@slusagm wrote:

she can still reset it without the old password, as long as she knows the email used.  Just go to login page and click Forgot Password.  A link will send to her email and she can then reset

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The customer no longer has that e-mail address.

[slusagm]

she can still reset it without the old password, as long as she knows the email used.  Just go to login page and click Forgot Password.  A link will send to her email and she can then reset

but if that really does not work, then ask PM to help.  Please message them:

  You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esaad86]

She doesn't remember her password which is why she cannot reset it and login, that's the issue. 

[computergeek541]

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@esaad86 wrote:

My aunt created a public mobile account which she has been using for a few years but the email she registered with is no longer working. Is there a way to transfer her account to a new email address and setup a new login to control her account so she doesn't lose her number?

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That e-mail address no longer being active has no effect on the ability to log into the Public Mobile account other than not being able to receive a 2FA code to that e-mail address.  Your aunt will still be able to log into the Public Mobile account by having the 2FA code sent by text message.  After logging in, the e-mail address associated with the Public Mobile login can be changed.  it's in the EverSafe settings.