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Email issues

Devasaur24
Great Neighbour / Super Voisin

My email for self serve was deactivated and I have been trying for some time to get the email changed but I never seem to get contacted.

 

is there a direct number we can call or a easier way to speak to an agent besides submit a ticket and hope that we eventually get a response? 

3 REPLIES 3

@Devasaur24 

 

Sorry, but there is no phone number to call for service. A ticket is the only method.

esjliv
Mayor / Maire

@Devasaur24  - do you mean public mobile deactivated your email, or you are no longer using that email provider services any longer?

 

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

 

Otherwise as @softech posted only CSA can reset an email on a current account.

You may also submit a ticket here for that purpose: Create or forgot My Account email or password link

softech
Oracle
Oracle

@Devasaur24  For email change on My Account, you cannot do it yourself, you have to ask PM Support to change it for you.

 

if you have trouble with Method 1 below, you can use direct message with Method 2 below

 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

 

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