08-07-2022 09:30 AM
My email for self serve was deactivated and I have been trying for some time to get the email changed but I never seem to get contacted.
is there a direct number we can call or a easier way to speak to an agent besides submit a ticket and hope that we eventually get a response?
Solved! Go to Solution.
08-07-2022 10:03 AM
08-07-2022 09:40 AM
@Devasaur24 - do you mean public mobile deactivated your email, or you are no longer using that email provider services any longer?
NOTE:
If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.
Otherwise as @softech posted only CSA can reset an email on a current account.
You may also submit a ticket here for that purpose: Create or forgot My Account email or password link
08-07-2022 09:34 AM - edited 08-07-2022 09:35 AM
@Devasaur24 For email change on My Account, you cannot do it yourself, you have to ask PM Support to change it for you.
if you have trouble with Method 1 below, you can use direct message with Method 2 below
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there