Email address change

[pfarrell1]

Need to change my email address to have access to update my payment info

[5Box]

Update: We can now change our email address (web or app).
Within the profile settings click Manage EverSafe ID and just click the arrow beside your email. If you get "Login Error" you may be trying to use an email that is already associated with an account, if that's not the case contact help.
Here is a post with screen shots 
https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-change-login-name-email-address/m-...

[BKNS27]

@pfarrell1 

You can still login to your account with your old email and password then have the 2FA code sent by text.

Only a CS_Agent can help you change your email address once credentials are confirmed. So submit a ticket on SIMon Chatbot or private message them.

[softech · Accepted solution]

@pfarrell1   

Only PM support can help with changing email used on My Account login, please open ticket with them:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then  click "Click here to submit a ticket ↗ " 
Next, enter your Community login, click "Next" at "1. Select an issue category",  then follow the steps to complete the ticket submission. 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there