ESIM

[jubtuck1967]

Just purchased an esim card to access some of the new promos that are offered.  But my phone has a physical sim card in it.  Do we need to remove it in order for this to work?

[BKNS27]

@jubtuck1967 

You didn’t need to purchase a new eSIM or SIM if you switched plan. All you have to do is to click on Change Subscription on your next renewal date. The promo will change on your old SIM.

If you purchased a new plan on the eSIM sounds like you are paying for 2 plans.

If this is the case, you need to contact a CS_Agent to straighten it out for you.

https://expert-messaging.publicmobile.ca/guest/pre-chat 

[hairbag1]

@jubtuck1967 

occasionally Public Mobile sends out targeted offers to individual customers. Usually you decline or accept that offer as your new plan....but you don't need a new esim for those. I've been using the same old hard sim since 2017 and have changed/upgraded plans without needing new esim. 

[slusagm]

@jubtuck1967 you might be in trouble if you setup a new account with the new eSIM thinking you can move your PM number from old account to the new one.  You Cannot!! If you have done that, you might want to ask PM to help you to close the nee account 

[hairbag1]

@jubtuck1967 

are you and existing Public Mobile customer with an active account or are you looking to start a Public Mobile account ??

edited..I see you are an existing customer. Us existing customers can only take whatever plans are available in our particular plan menu as not everyone sees the same options and only new customer can get the best plans available. Just log in to your account to see what's available to you. Then you can decide and make a change if you want to...no need to upgrade or change sims.