hi @Charbel77
DO NOT delete the eSIM on the wrong phone, you need it for 2FA code
unlike physical sim card, esim cannot be reused on another phone or transferred from phone to phone, but you can get a replacement.
What you need to do is to download the PM app on the new phone, login to the app. If you have trouble getting 2FA code via text, click Didn't receive code or Resend code and then choose Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)
After you logged in the app, go to Account page and choose Buy sim card and select eSIM.
the system might still charge you the $5. Pay and install the esim first.
After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
