@JaimeAL
I have escalated your ticket on your behalf. PM support will reach out and help.
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
But there is a chance that the issue was just because the Public Mobile esim is already installed and not properly enabled. Please check:
On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.
On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on
If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)
Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.
If it still does not work or you don't see the Public Mobile esim there, then you will need to wait for PM Customer Support for further assistance
