ESIM issues

[MasonT2024]

Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible.  Does anyone know how to do this since i cant finish my registration?  If not does anyone know how to cancel the service without getting into my account (since i don't have the activation finished i cant get into the account).

[hTideGnow]

hi @MasonT2024 you can get a physical PM sim from Telus or Koodo store and ask support to help to update the sim card number for you 

Message support here 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437