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ESIM issues

MasonT2024
Great Neighbour / Super Voisin

Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible.  Does anyone know how to do this since i cant finish my registration?  If not does anyone know how to cancel the service without getting into my account (since i don't have the activation finished i cant get into the account).

1 REPLY 1

hTideGnow
Mayor / Maire

hi @MasonT2024 you can get a physical PM sim from Telus or Koodo store and ask support to help to update the sim card number for you 

Message support here 

 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.