ESIM didn’t activate

[Venny]

Hi. i subscribed eSIM, But It didn’t workding activate, So How Can I do? Do You send me my activate QR code?

[Venny]

I think I have Koodo postpaid, so Can I open the Koodo app? or Public Mobile app? 

[Venny]

Yes I don't want

I want to my Koodo Mobile number(A)

OK I try it Thx

[softech]

 @Venny 

so, the account on the screenshot is NOT the number you want to keep?  just the temp number?

if that is the case, can you confirm if you want to port a number from Koodo Prepaid or Postpaid?  

if you have a Prepaid account with Koodo, you will need to open ticket with support for manual porting help.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

If you have Koodo postpaid, then you can just use the app, go to Account page and click Transfer Phone number and start the request there

[Venny]

So Now I have two canada numbers.

previous Koodo mobile, and Now Public Mobile

[Venny]

I see temporary number(B)

 

[softech]

@Venny 

if you login to My Account, Profile page, do you see the "temporary number (B)" showing there? or the number you have before (A) ?

[Venny]

They give me a temporary number(B). So Finally I activate. 

But I want to the number I was using before(A).

so How Can I Do? I sent CS_Agent. but not yet received reply

[softech]

@Venny just put 19 zeros there

If unable to submit still, message support instead 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there 

[Venny]

And I can't Put the N/A 

[softech]

@Venny I don't think the PM eSIM was installed. Please open ticket with PM support as advised above 

[Venny]

No, I use Iphone. 

[softech]

@Venny that is Android, what you see in Sett9mgs > Connection> Sim Manager screen??

[Venny]

yes. I can't show public mobile eSIM

Updated By Softech: Removed image for privacy 

[softech]

@Venny and nothing showing in the sim manger screen?  or Settings > Cellular screen??

[Venny]

but I didn't receive the QR code in your Welcome email

[softech]

@Venny 

 don't give up yet, probably just one more step

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself. 

If you missed the step to install by the app, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there