ESIM activation

[Beth1026]

I just activated a new subscription with an ESIM and during the activation, i got an error. Now i can't find a new QR code or i don't know what details to input manually to retry.  Everything has already been charged to my card. 

[Brokeguy]

I hope you only did a month subscription

[Dunkman]

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@Beth1026 wrote:

What would be the other option? if i already have an active service and the esim activation didn't work, can i just get an actual physical sim card and still activate with my existing service already? 

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@Beth1026 

Customer service agent usually will respond within a few hours. Check your private message inbox.  Envelope on upper right corner of website.  Getting a physical SIM card will unlikely to help especially if the account was not set up properly.  

[Beth1026]

What would be the other option? if i already have an active service and the esim activation didn't work, can i just get an actual physical sim card and still activate with my existing service already? 

[Brokeguy]

have fun trying to get anyone terrible service been waiting hours for my esim qr code

[Dunkman]

@Beth1026 

You will need to contact customer service agent either via ticketing or private messaging.  

https://www.publicmobile.ca/en/on/get-help

Start a chat to submit a ticket 

Or

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437