ESIM Activation Failure - No Service Since Monday

[AhmedElsayed]

Hi, 

I signed up for the flash offer on Monday and had issues with the porting out and the ESIM failing to install. The number got ported out on Monday after over 12 hours, but the ESIM failed to install so I have been without service for four days now. 

I submitted multiple tickets without a single response to date now and this is extremely frustrating. Do I have any options other than filing a complain with the CRTC? 

[Lucas0210]

please also help me with this, I got the same issue

[CSA_PM]

Hello @ AhmedElsayed,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[slusagm]

yes, there has been lots of activation from the weekend's Flash sale but also lots of problem

you sure the eSIM not installed? sometimes the app said error but the eSIM was already installed and you just need to tweak the sim settings.  Check the Sim Manager screen again and confirm 

and if you need help, message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage