@Kingdom1 wrote:
The first payment was successfully deducted from my bank account; however, the SIM was not activated. As a result, I attempted the activation process a second time, and another payment was deducted. After the second payment, the SIM was successfully activated. Upon reviewing my bank statement, I noticed that two payments were taken for a single activation.
First, confirm with your bank they were actual withdrawals and one of them is not a pending payment. If you find it is a double payment, create a ticket using the chat bubble below or use these links.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
