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Duplicate PM SIM Activation

DonLou
Great Neighbour / Super Voisin

My SIM activation and subscription were working fine. Last week I logged into the PM mobile app for the first time to purchase an add-on. During this initial login I was unexpectedly prompted about activating my SIM. It appears I accidentally activated a second PM eSIM, as I now have second PM SIM (eSIM) activation on my phone. I also have duplicate add-on charges (one for each of the duplicate SIM activations?) on my credit card. 

2 REPLIES 2

TheSterlinger
Deputy Mayor / Adjoint au Maire

You can submit a ticket to a Public Mobile CS agent and they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@DonLou  Please submit ticket with support to get things straightened out for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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