01-01-2024 06:30 PM - last edited on 01-01-2024 06:35 PM by computergeek541
My SIM activation and subscription were working fine. Last week I logged into the PM mobile app for the first time to purchase an add-on. During this initial login I was unexpectedly prompted about activating my SIM. It appears I accidentally activated a second PM eSIM, as I now have second PM SIM (eSIM) activation on my phone. I also have duplicate add-on charges (one for each of the duplicate SIM activations?) on my credit card.
01-01-2024 06:31 PM
You can submit a ticket to a Public Mobile CS agent and they can help you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-01-2024 06:31 PM
@DonLou Please submit ticket with support to get things straightened out for you
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437