Double payments

[nkjry]

I used my card to top up account. Was told there was a problem and to sign in again and try again. So I did and when I checked account it had taken 2 payments. Can I get a refund or no.. 

[JoyLuck]

---

@ACHAN009 wrote:

Hi 

I am new with Public and signed my Dad up back in Jan.

I made the Feb payment,but forgot about March.

I signed up for auto payment, but it looks like this would only be available for April.

As such my Dad`s account was locked out, so I made a manual payment on March 18th, which would mean that the next payment due would be April 18th automatically

However my Dad received a message that an amount is due today before 12:00

Rather than to take a chance and interrupt my Dad`s service plan, I made another payment  today. 

Is there anyway to confirm if this is a double payment ( ie two payments were made in March) or if the April payment will be taken automatically ?

Thanks ! 

---

You can go to self service and look at your payment history (Transaction History).

[ACHAN009]

Hi 

I am new with Public and signed my Dad up back in Jan.

I made the Feb payment,but forgot about March.

I signed up for auto payment, but it looks like this would only be available for April.

As such my Dad`s account was locked out, so I made a manual payment on March 18th, which would mean that the next payment due would be April 18th automatically

However my Dad received a message that an amount is due today before 12:00

Rather than to take a chance and interrupt my Dad`s service plan, I made another payment  today. 

Is there anyway to confirm if this is a double payment ( ie two payments were made in March) or if the April payment will be taken automatically ?

Thanks ! 

[Anonymous]

If you're not tight on money then the excess can just stay there for next renewal.

Otherwise it can take weeks to get a refund and by then your renewal might come up anyway.

[kselmak · Accepted solution]

Hi @nkjry 

Best is leave it there it will be used for the next cycle

Refunds take 30 days

If this is your last cycle than contact modshttps://publicmobile.ca.ada.support/chat/