Double payment

[drgiggles]

I was Double charged and with no reward taken off from my bank account. And my plan says expired?

[treefrog]

@drgiggles 

I did a double-take to when I first saw my account go through renewal I was like what the heck is happening here? But I learned here this is what happens when your account goes through renewal. Isn't the community great they're so helpful!

[darlicious · Accepted solution]

@drgiggles 

Are you going thru renewal? If your services are working just ignore the expired message in your account this is normal....it will then say suspended and your plan data will reset. Then it goes back to active.

Are you looking at credit card transactions from your autopay? Is one charge pending? The other a posted transaction? That's normal too.....eventually the pending charge will be removed.

If you want to see what has been credited to your balance go to your transaction history. Any rewards should be credited to your account balance. Then you will see a $10 plan amount charge and either a $5 minutes charge or the appropriate data charge starting with 1GB data at 3G speed...$15 and so on up to 8.5GB data at 3G speed.....$40. Then the system takes any available funds in your balance and if you still owe for your plan amount autopay will charge your card the difference +tax.

If your rewards were not applied for some reason you can contact the moderators as suggested in previous posts.

[Triguy]

Did you make any plan changes and does your service still work ?

[Gunner123]

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@drgiggles wrote:

I was Double charged and with no reward taken off from my bank account. And my plan says expired?

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hi does your service still work? 
if not you need to contact mods for this. 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click the ? bottom right corner to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.