Double payment

[donnarosa01]

I somehow paid my phone bill twice how can I get the second amount returned?

[donnarosa01]

Thanks for your response I’m just very disappointed this was a stupid accident and normally I wouldn’t have a problem leaving it but I’m having some financial issues this month and really need that money back! Oh well live and learn I guess!

[srlawren]

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@drmartin wrote:

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@srlawren wrote:

@donnarosa01 you problably can't.  The good news is the money will sit in your available funds balance and your next renewal will be "free" (already paid for).

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This is the far more sensible response.  Don't spend all that time for what will be used in less than a months time!

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@drmartin thanks!  I'll just point out that it could be as much as 90 days (essentially 3 months) rather than just 30 (essentially 1 month), depending on the plan @donnarosa01 is on.

[drmartin]

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@srlawren wrote:

@donnarosa01 you problably can't.  The good news is the money will sit in your available funds balance and your next renewal will be "free" (already paid for).

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This is the far more sensible response.  Don't spend all that time for what will be used in less than a months time!

[srlawren]

@donnarosa01 you problably can't.  The good news is the money will sit in your available funds balance and your next renewal will be "free" (already paid for).

[MacMe]

You will need to send a private message to Moderator_Team and ask them for help.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

[popping]

@donnarosa01

You should send a private message to moderator.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437