Double payment

[Celina1992]

Hi. When I check my visa. It looks to have had a double payment takin out. Has this ever happen to anyone? If so- what route do I take to get it fixed?

[slusagm]

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@Celina1992 wrote:

The double payment is on visa card statement. I have autopay. 

On the app is shows “automatic top up” and a “purchase base plan”. Both showing same amount due 

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what you see on the app is normal for a renewal, one showing top up and one showing purchase base plan.  Two lines for one renewal

but if credit shows 2 charges, then it was not right, you opened ticket with PM yet?

[Celina1992]

Both charged. No pending 

[Celina1992]

The double payment is on visa card statement. I have autopay. 

On the app is shows “automatic top up” and a “purchase base plan”. Both showing same amount due 

[Meow]

Is one charge PENDING?

[BKNS27]

@Celina1992

Did you see the double charge on your statement or on your PM account?

PM will only withdrawn the amount on your monthly payment. Any extra charges will remain as credit in your account to pay your next month’s bill.

[softech]

@Celina1992 

Where you see the double billing?  Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ? 

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge. 

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account.  Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account.  The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre