Double charged

[Cam1945]

Hi I just got double charged on a plan I wanted to get, I payed August 15 now you guys just charged me on August 17

[BKNS27]

@Cam1945 
Just login to your account and check to see the Top-up amount. If you were double charge, it would indicate that your account is active and your current subscription cycle will end on September 16. 
And in the Payment tab, the extra charge will show as available funds for next month payment.

[hTideGnow]

hi @Cam1945 check with the bank/credit card to see if one of the two is just a pending charge 

if both are posted charges, ask PM support agent to check 

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage