Double charged

[landryr121]

what do I do after I double payed for my month ? How do I get that money back ? 

[Anonymous]

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@landryr121 wrote:

It only gave me credit for one but showed on my statement I payed the same day twice 

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Some credit cards indicate a charge as pending. Maybe the second is in pending status and will get removed after a period of time.

Edit: zapped by @esjliv 🙂

[esjliv]

@landryr121 ,

Are those just "pending purchases" showing on your credit card or are they the "approved transactions"?

Does your Available Balance show the amounts you paid on your SELF SERVE account?

[RossN]

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@landryr121 wrote:

Yes 100% payed twice with my card 

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@landryr121 hi as stated you can leave it in there for your next payment but if you want it back 

 contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue overpayment

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner  alternatively you can private message them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[landryr121]

It only gave me credit for one but showed on my statement I payed the same day twice 

[esjliv · Accepted solution]

Hello @landryr121 ,

IF you are really in a pinch and looking for a refund you can try to ask the moderators...

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR

2 - Contact the Public Mobile  Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[landryr121]

Yes 100% payed twice with my card 

[esjliv]

Hello @landryr121 ,

Are you sure two payments went through (on a credit card)? Or did you do two voucher top ups.

Why not leave it there for your next renewal? It may take just as long to request a refund (and that is not guaranteed).

zapped by @Anonymous  😛

[Anonymous]

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@landryr121 wrote:

what do I do after I double payed for my month ? How do I get that money back ? 

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If it's just sitting in your Available Funds then you can leave it there for your next renewal. Unfortunately, refunds take so long that your next renewal would probably happen anyway.