Double charged

[Ryver]

I switched plans for more data and am still being charged for the other plan and the new plane since July . It shows on my visa but it doesn’t show on my profile payments . It’s a ghost plan now and I don’t know how to stop the payments 

[hTideGnow]

hi @Ryver did you actually activated 2 accounts?

ask PM support agent to check.  Submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage