08-18-2023 11:17 AM
Who can i contact?
Solved! Go to Solution.
08-23-2023 05:49 PM
lol No I do not. Maybe I should. If I did then I would be looking at your account myself. Not. I ask questions to help get to the source of a problem.Can you post those images. Do you have extra balance in your account?
08-23-2023 05:47 PM
sorry..do you work for public mobile.
we were billed two times at end of June and once again as we should have been at end of July.
08-23-2023 05:44 PM
Can you provide an image of your payment history from here. I wonder if you renewed on July 1st and then renewed again on July 30th. That's 30 days.
08-23-2023 05:42 PM
on CC
08-23-2023 05:28 PM
on our credit card. end of June. waited for July. was charged again. so public has our money twice at june month end
08-18-2023 11:33 AM
@jpsjrjwejewhsdd
So where are you seeing the double charge?
On your CC statement or on your account?
08-18-2023 11:20 AM
HI @jpsjrjwejewhsdd
you sure one of them not pending charge?
you can submit a ticket with CS agent and they can confirm:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-18-2023 11:19 AM
Customer service should be able to help you and put it back into your account
