10-08-2025 04:44 PM
I’ve been charged for a service where I paid and services were suspended. I paid again and the services resumed. I am requesting a refund. Thank you,
10-08-2025 04:47 PM
hi @Kda91
if you paid extra, you should see it showing as a credit as Available Funds on My Account. You can leave it there for next renewal.
PM usually do not provide refund, but since you got paid twice for a different reason, they might be willing to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
you saw 2 payments on My Account? ask PM to check
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
