Double charge for a plan

[mosaed]

I bought a $40 plan. The activation process failed but I was charged $42 (plan fee + tax).

I called TELUS and they solved the issue but I was charged $42 again!

I checked my account. It doesn't show the second $42 that was deducted from my account.

How can I ask PM to refund my money or  to consider it as a renewal credit?

[HALIMACS · Accepted solution]

@mosaed 

Make a note to check your payment card transactions in a few days.

The 'pending' or 'unauthorized' charges may appear to double up, however once the merchant 'settles' the charges you'll almost always find that only one charge remains and becomes 'authorized'.

Indeed, if the available balance on your PM account doesn't display the additional funds then it's almost definitely the above description which is what occurred.

If you find that you WERE double charged, let the Customer Support Agents know in a few days and they'll refund the excess charge or apply it to your available funds balance for future use.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[BKNS27]

@mosaed 

If it doesn't show the second charge in your account then that means that you were charged for the first charge and the second charge is pending. This should cancel out by your CC company.