hi @Welter
you might need to ask PM support agent to help
submit a ticket with PM support agent. You can submit a support ticket right at My Account and PM app using the Expert Messaging in one of these ways:
- My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
- Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
- If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account): https://expert-messaging.publicmobile.ca/guest/chat/
At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again. Then login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Support agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
Remember: Support hours of operation: 9 AM to 10 PM ET
