Double Paid - Refund?

[adrianalittle]

Originally, I had wanted to change my plan and intended to do so when paying for my plan. However, when attempting to do so, I paid the amount for the plan that I wanted but was shown a $0 balance. I ended up paying the amount to renew my original plan, but would like to see the overpaid balance of $57 refunded if possible? 

[hnaroo]

I just wanted a 1GD Data Add-on. When I had clicked purchase add-on, it put $60 on my account. I only needed $30 for 1gb data. Can I get my refund for the other $30? This is so confusing!

[NDesai]

Sorry to hear that. 

Send private message to one of the mod with details and confirm that you got charged from your cc statement. Please give them a few days as they are busy with the backlog if you don't hear back before that. 

Information about mods: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...