Do Rewards Reset when you rejoin PM for the 2nd time?

[allagelman]

For example, a PM customer has rewards in every category and switches to another carrier. After doing that and if they were to return as a PM customer for the 2nd time would all of their loyalty rewards just be reset?

[HALIMACS]

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@allagelman wrote:

For example, a PM customer has rewards in every category and switches to another carrier. After doing that and if they were to return as a PM customer for the 2nd time would all of their loyalty rewards just be reset?

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@allagelman 

If one allows their account to 'fully' close, the only rewards which they would be immediately entitled to upon a new activation with Public Mobile would be the $2.00/cycle auto-pay reward and the community rewards for participation within the Community, which runs by calendar month.

They would have to to re-build their referral rewards with new customer referrals and loyalty rewards.

This is generally why it really is unfortunate when some customers with 5+ years and a number of referrals decide it's time to leave as they're giving up some pretty sweet rewards. 

However, for some, they just want a different customer service option and faster/more data.

[t_p]

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@allagelman wrote:

For example, a PM customer has rewards in every category and switches to another carrier. After doing that and if they were to return as a PM customer for the 2nd time would all of their loyalty rewards just be reset?

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@allagelman 

All rewards are tied to the account. If account closed, rewards gone. And won't return.

[Zyl]

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@darkomega wrote:

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@allagelman wrote:

For example, a PM customer has rewards in every category and switches to another carrier. After doing that and if they were to return as a PM customer for the 2nd time would all of their loyalty rewards just be reset?

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You would be starting from scratch with your rewards, so yes they do reset because you would be considered a new user upon returning.

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I would expect so.  Good to know now for sure.  Thanks 

[darkomega · Accepted solution]

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@allagelman wrote:

For example, a PM customer has rewards in every category and switches to another carrier. After doing that and if they were to return as a PM customer for the 2nd time would all of their loyalty rewards just be reset?

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You would be starting from scratch with your rewards, so yes they do reset because you would be considered a new user upon returning.

[computergeek541]

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@BeachNBeer wrote:

No. Once you port out account is closed and deleted. If you come back you need a new sim card and create new account.

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Accounts never get deleted, but instead simply closed.  Records of it will be kept essentially forever by Telus.

[BeachNBeer]

No. Once you port out account is closed and deleted. If you come back you need a new sim card and create new account.