Did not receive code to confirm full access

[Hphung]

Hello,

I bought a new SIM card & wanted to activate it. I received a notification that "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit-code associated with your EverSave ID will be sent to your phone number" The number is the new phone number that I just selected & it's not activated yet, so I did not receive any code. How to fix it? I tried so many times with "Resend the code" but still nothing.

Please help

[hTideGnow]

hi @Hphung 

did you use the app and go tot Step 6 ? or you got that error when you try to login the app to complete the activation?

or you completed the activation and service is working and just not able to login My Account or app now?

you might need PM support to help, you can submit  ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Hphung]

Thank you so much

[hairbag1 · Accepted solution]

@Hphung 

use this link to message Customer Support and get their help to activate the new account with you...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437