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If you really need the funds back soon, click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Also, this is a public forum, so please edit your post to remove your account number.
For future reference, to avoid making unnecessary payments, here's what to expect on your payment due date:
1. Expiration of completed period. Account will show "plan expired" on payment due date.
2. Conversion of all rewards to available funds at midnight; rewards reset. Payment is not collected yet at this point. Account will now show "Your account has been suspended" in big red letters.
3. In the early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), and plan will be renewed. Account status will then show as "active."
Throughout this process, your service should be uninterrupted. No action is required from you unless your service actually stops (can't make calls or use data).
