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Deleted esim

MandyShen
Great Neighbour / Super Voisin
  • Hi, 

I deleted my temporary esim but it seems like things were not ported probably to my phone number. I now have no service. I believe I need to install a new temporary esim and port again?

Thanks for the help 

2 REPLIES 2

slusagm
Mayor / Maire

you need to buy a new eSIM

download PM app, login.  For 2FA, choose Didn't Receive Code and choose email to get the code

then go to Account page, and Purchase SIM CARD and choose esim

Chalupa_Batman
Mayor / Maire

Hi @MandyShen 

You'll have to get a CS Agent to send you another eSIM. Once they've sent you a new eSIM, then you can confirm if things were ported or not. Also advise them of this while you're chatting with them.

ou can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

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