cancel
Showing results for 
Search instead for 
Did you mean: 

Data

Tracyhall31
Great Neighbour / Super Voisin

I have 5 g of data but my data on my phone not working. It shows online that I actually still have 5 plus the 2 but not working on my phone.

3 REPLIES 3

Yummy
Mayor / Maire

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.

Yummy_0-1666802411183.png

Confirm you really have some data available on your account.

dust2dust
Mayor / Maire

Click the little spinner refresh icons lower down or use private mode. This will update the information on the page.

Can we assume you turned on cellular data? That a browser has permission to use cellular data. If Android can you provide images of your APN settings.

RossN
Mayor / Maire

@Tracyhall31 hi you may be seeing a cached version of your  data in your account,try a different browser in secret or incognito mode and log back into your account to see if data updates 

Need Help? Let's chat.