Data

[Mammymommy]

Cannot use data on my phone.

[Dunkman]

@Mammymommy 

Do you see the 5 GB data add on/counter  in your overview page under My Data & Add-Ons   section?  If it does not show, that means that you used up your data for this 30 day cycle. 

[geopublic]

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@Mammymommy wrote:

40 a month plan and talk and text with data

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@Mammymommy Did you check self serve to make sure you haven't used up you data? Sign in to you account and on the first page it should show you data counter. If it's missing that means that you used up all you data.

[Mammymommy]

40 a month plan and talk and text with data

[Mammymommy]

New customer since January, and it was working up until a few weeks ago.

[Dunkman]

@Mammymommy 

More details would be helpful.  

New customer versus old customer?

Did data work before? Text and talk working?

Which plan? 

[geopublic]

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@Mammymommy wrote:

Cannot use data on my phone.

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@Mammymommy 

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.


If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.