Data usage

[LineJumper]

My payment starts today and I noticed 1.4 GB has already been used on this months data. I looked at usage history, and the same amount is totalled on the 8th of June. Why has that been taken off?

[Lieux]

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@LineJumper wrote:

My payment starts today and I noticed 1.4 GB has already been used on this months data. I looked at usage history, and the same amount is totalled on the 8th of June. Why has that been taken off?

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If you still have problem with your data usage you can ask the moderator to have a look in your account..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain your problem. Waiting time is few hours to 2 days.

[sulagok]

Hi @LineJumper ,

From what I've observed, the payment is actually effected at 11pm or thereabout and your account is then reset.

You may want to be patient till tomorrow and then check.

[TheOldVR · Accepted solution]

Sounds like your data allowance has not refreshed yet in self-serve.

Mine refreshed the day after last time....